Privacy Policy

1. Introduction

ppgbet ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy applies to all Indonesian players and users of the ppgbet platform, including our website, mobile applications, and all related services.

We recognize that when you provide us with information about yourself, you trust us to act responsibly and in your best interests. This Privacy Policy describes what information we collect, how we use it, with whom we may share it, and what choices you have regarding our use of your information.

By registering an account with ppgbet, making deposits, placing bets, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

2. Information We Collect

2.1 Personal Identification Information

When you register an account with ppgbet, we collect the following personal information:

• Full Legal Name: Your name as it appears on government-issued identification
• Date of Birth: To verify you meet the minimum age requirement of 21 years
• Gender: For account personalization and demographic analysis
• Residential Address: Your current physical address in Indonesia including street, city, province, and postal code
• Email Address: For account verification, communications, and password recovery
• Phone Number: For security verification, two-factor authentication, and customer support
• Government ID Documents: Copies of your Indonesian National ID Card (KTP), passport, or driver's license for KYC verification
• Selfie Photographs: Photos of yourself holding identification documents for identity confirmation
• Proof of Address Documents: Recent utility bills, bank statements, or government correspondence to verify your residential address

2.2 Financial Information

To process deposits and withdrawals, we collect:

• Bank Account Details: Bank name, account number, and account holder name for Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Danamon, OCBC NISP, Bank Permata)
• E-Wallet Information: Account numbers or phone numbers associated with OVO, DANA, GoPay, ShopeePay, and LinkAja
• Transaction History: Records of all deposits, withdrawals, bets placed, and account balance changes
• Payment Method Verification: Documents proving ownership of payment accounts to prevent fraud

2.3 Technical and Usage Information

We automatically collect certain technical information when you use ppgbet:

• IP Address: Your Internet Protocol address for security, fraud detection, and geographic verification
• Device Information: Type of device, operating system, browser type and version, device identifiers
• Login Activity: Dates and times of account access, login locations, failed login attempts
• Gaming Activity: Bets placed, games played, win/loss records, bonus usage, loyalty points earned
• Browsing Behavior: Pages viewed, features used, time spent on platform, navigation patterns
• Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies

2.4 Communication Records

We maintain records of all communications between you and ppgbet, including:

• Live chat transcripts with customer support agents
• Email correspondence regarding account issues, complaints, or inquiries
• Phone call recordings (where legally permitted and with notice)
• Feedback submissions and survey responses

3. How We Use Your Information

ppgbet uses the personal information we collect for the following purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your player account
• Verifying your identity and age to comply with legal requirements (21+ minimum age for Indonesian players)
• Processing deposits, withdrawals, and other financial transactions
• Managing your gaming activity, bets, and winnings
• Administering bonuses, promotions, and loyalty rewards programs
• Providing customer support and responding to your inquiries

3.2 Legal and Regulatory Compliance

• Conducting Know Your Customer (KYC) verification to prevent underage gambling, identity theft, and fraud
• Implementing Anti-Money Laundering (AML) controls and reporting suspicious transactions
• Complying with international gaming regulations and licensing requirements
• Maintaining transaction records as required by financial regulations
• Responding to legal requests, court orders, or regulatory inquiries

3.3 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, collusion, and bonus abuse
• Monitoring for irregular betting patterns and account takeover attempts
• Protecting against unauthorized access to accounts and payment information
• Investigating and resolving disputes between players or between players and ppgbet
• Enforcing our Terms & Conditions and taking action against rule violations

3.4 Service Improvement and Personalization

• Analyzing user behavior to improve platform functionality and user experience
• Personalizing game recommendations and promotional offers based on your preferences
• Testing new features and optimizing existing services
• Conducting market research and demographic analysis

3.5 Marketing and Communications

• Sending you promotional emails about new games, bonuses, and special offers (with your consent)
• Providing notifications about account activity, withdrawals, and security alerts
• Informing you of changes to our Terms & Conditions, Privacy Policy, or other important policies
• Sending responsible gaming reminders and self-exclusion information when appropriate

4. Cookies and Tracking Technologies

ppgbet uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

4.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality including login sessions, security features, and account access. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language selection, display settings, and game favorites.
• Performance Cookies: Collect anonymous data about how users interact with ppgbet to help us improve functionality and user experience.
• Marketing Cookies: Track your browsing activity to deliver personalized promotional offers and measure advertising effectiveness.

4.2 Managing Cookie Preferences

Most web browsers allow you to control cookies through browser settings. You can set your browser to reject all cookies, accept only certain cookies, or alert you when cookies are being set. However, disabling essential cookies may prevent you from using certain features of ppgbet, including logging into your account.

5. Data Sharing and Disclosure

ppgbet does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

5.1 Service Providers and Business Partners

We share necessary information with trusted third-party service providers who assist us in operating ppgbet, including:

• Payment Processors: To facilitate deposits and withdrawals via Indonesian banks and e-wallets
• Gaming Providers: Software providers such as Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt who deliver game content
• Identity Verification Services: Third-party KYC verification providers who confirm your identity and prevent fraud
• Customer Support Tools: Live chat platforms and ticketing systems used to provide customer service
• Cloud Storage Providers: Secure data storage and hosting infrastructure providers

All service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to ppgbet.

5.2 Legal Requirements and Law Enforcement

We may disclose your information when required by law or in response to valid legal processes, including:

• Compliance with court orders, subpoenas, or regulatory requests
• Cooperation with law enforcement investigations into illegal activity
• Protection of ppgbet's legal rights and enforcement of our Terms & Conditions
• Prevention of fraud, money laundering, or other financial crimes
• Protection of the safety and security of ppgbet users, staff, or the public

5.3 Business Transfers

In the event ppgbet is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our platform of any such change in ownership and provide you with choices regarding your information.

6. Data Security Measures

ppgbet employs industry-standard security measures to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction:

• SSL Encryption: All data transmitted between your device and ppgbet servers is encrypted using 256-bit SSL (Secure Socket Layer) technology
• Secure Servers: Personal data is stored on secure servers protected by firewalls and intrusion detection systems
• Access Controls: Strict employee access restrictions ensure only authorized personnel can access sensitive data, and only on a need-to-know basis
• Password Protection: Your account password is hashed and encrypted, making it unreadable even to ppgbet staff
• Two-Factor Authentication: Optional additional security layer requiring a verification code sent to your phone for account access
• Regular Security Audits: Periodic third-party security assessments and vulnerability testing
• Monitoring Systems: Automated systems detect unusual activity and potential security breaches in real-time

While we implement robust security measures, no system is completely impenetrable. You also have a responsibility to protect your account by using strong passwords, not sharing login credentials, and reporting any suspicious activity immediately.

7. Data Retention

ppgbet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations.

• Active Accounts: While your account remains active, we retain all account information, transaction history, and gaming records
• Closed Accounts: After voluntary account closure, we retain certain information for 7 years to comply with financial regulations, AML requirements, and potential legal disputes
• Terminated Accounts: Accounts closed for Terms & Conditions violations may have data retained indefinitely for fraud prevention
• Inactive Accounts: Accounts inactive for 3 years may have personal data anonymized or deleted, except where retention is legally required

You can request deletion of your personal data by contacting customer support, subject to legal retention requirements. Some information may need to be retained to comply with regulatory obligations even after account closure.

8. Your Privacy Rights

As a ppgbet user, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can update or correct inaccurate information through your account settings or by contacting support
• Right to Deletion: You can request deletion of your personal data, subject to legal retention obligations
• Right to Data Portability: You can request your data in a structured, machine-readable format to transfer to another service
• Right to Restriction: You can request that we limit how we use your personal data in certain circumstances
• Right to Object: You can object to processing of your data for marketing purposes or based on legitimate interests
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time

To exercise any of these rights, contact our customer support team at [email protected] (displayed as plain text only). We will respond to your request within 30 days. Some requests may require identity verification before processing.

9. Contact Us About Privacy

If you have questions, concerns, or complaints about this Privacy Policy or how ppgbet handles your personal information, please contact us:

Last Updated: January 2026
Version: 1.0
ppgbet reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.